What You Say About Us

Customer Name:  Robert W
 Home Phone: 
Mobile Phone:  
Work Phone: 
 Email: 
 Vehicle:  2005 HYUNDAI SONATA
VIN: 
Mileage:  77,270
 Service Date:  2/1/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  513454
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 2 2010 8:00AM EST
Date Taken:  Feb 15 2010 4:30PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

At Global Auto Mall, the personnel is always attentive to the situation(s)at hand and my needs. Greg and Willie listen to what I have to say and do what needs to be done.

Customer Name:  Herbert L
 Home Phone: 
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Work Phone:  
 Email: 
 Vehicle:  2009 HYUNDAI AZERA
VIN: 
Mileage:  9,372
 Service Date:  2/16/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  514373
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 17 2010 8:00AM EST
Date Taken:  Feb 17 2010 10:09AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Your service department does a great job. My service consultant, Greg Terracciano, did a very detailed review of my car's usage and made his reccommendations based my personal use. Very Nice! Herb

Customer Name:  Robert W
 Home Phone: 
Mobile Phone: 
Work Phone: 
 Email: 
 Vehicle:  2005 HYUNDAI SANTA FE
VIN: 
Mileage:  42,435
 Service Date:  2/17/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  514331
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 18 2010 8:00AM EST
Date Taken:  Feb 18 2010 9:46AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 4
How likely is it that you would return to the dealer for future service? 5

Comments:

My vehicle is still under warranty, so I would certainly return to Global if something else were to go wrong. Other than that though, I was very satisfied with my experience. My car was taken in and inspected the day before my scheduled appointment and was fixed the next day, when the necessary part arrived. Very quick, very easy.

Customer Name:  Frances M
 Home Phone: 
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Work Phone: 
 Email: 
 Vehicle:  2008 CHEVROLET TRAILBLAZER
VIN: 
Mileage:  22,729
 Service Date:  2/17/2010
Service Advisor: SHANNON HORVATH
Service Advisor Number: 3112
RO#:  514082
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 18 2010 8:00AM EST
Date Taken:  Feb 18 2010 7:46PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

The service advisor Shannon was excellent and answered all of my questions. I am a long time customer of Global Auto Mall and have been very satisfied with my experiances with this dealership. I frequently recomend your dealership to my friends and family. It was, and will continue to be, a pleasure to deal with your team!!!!

EasyCare SOS - Service Follow-up Survey
Customer Name:  Omar C
 Home Phone: 
Mobile Phone: 
Work Phone: 
 Email: 
 Vehicle:  2009 CHEVROLET MALIBU
VIN: 
Mileage:  22,976
 Service Date:  2/12/2010
Service Advisor: SHANNON HORVATH
Service Advisor Number: 3112
RO#:  514105
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 13 2010 8:00AM EST
Date Taken:  Feb 13 2010 1:02PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

excellent attitude from the reception desk (Debora)to the tech,dep. from the advisor(she did her best.to have the job done).Thank You! Omar

Customer Name:  Matt C
 Home Phone: 
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 Email: 
 Vehicle:  2009 MITSUBISHI LANCER
VIN: 
Mileage:  28,597
 Service Date:  2/9/2010
Service Advisor: THOMAS NESBIT JR
Service Advisor Number: 2505
RO#:  513909
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 10 2010 8:01AM EST
Date Taken:  Feb 13 2010 7:07PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Another great and stressless experience taking my car in for service.

Customer Name:  Ira P
 Home Phone: 
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Work Phone: 
 Email: 
 Vehicle:  2009 HYUNDAI GENESIS
VIN: 
Mileage:  25,049
 Service Date:  2/4/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  513729
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 5 2010 8:01AM EST
Date Taken:  Feb 5 2010 10:11AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

I continue to be completely satisfied with the excellent customer service I recieve each time my car is in the dealership for service. Ira P

Customer Name:  Farrell F
 Home Phone: 
Mobile Phone:  
Work Phone:  
 Email: 
 Vehicle:  2006 HYUNDAI SONATA
VIN: 
Mileage:  38,268
 Service Date:  2/4/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  513720
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 5 2010 8:01AM EST
Date Taken:  Feb 5 2010 11:49PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

The most available dealership for repairs. Everything was done well and faster than they had led me to expect. I was extremely satisfied with the service in every respect. 

Customer Name:  Peter Q
 Home Phone: 
Mobile Phone: 
Work Phone:  
 Email: 
 Vehicle:  2010 HYUNDAI GENESIS
VIN: 
Mileage:  225
 Service Date:  2/4/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  513742
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 5 2010 8:40AM EST
Date Taken:  Feb 6 2010 10:06AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Ive been there a few times with different issues and each and every time everyone was pleasant and efficient............... Peter Q

Customer Name:  Diann H
 Home Phone: 
Mobile Phone: 
Work Phone: 
 Email: 
 Vehicle:  2009 CHEVROLET MALIBU
VIN: 
Mileage:  00
 Service Date:  1/29/2010
Service Advisor: JAMES KURSAY
Service Advisor Number: 2875
RO#:  513141
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 30 2010 8:00AM EST
Date Taken:  Feb 7 2010 8:11AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

James, in your service department made and always makes my visits easy and worry free. thanks James. Your department is impressively professional.