What You Say About Us

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Customer Name:  Joyce D
 Home Phone: 
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 Email: 
 Vehicle:  2005 HYUNDAI SONATA
VIN: 
Mileage:  50,461
 Service Date:  1/22/2010
Service Advisor: THOMAS NESBIT JR
Service Advisor Number: 2505
RO#:  512724
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 23 2010 8:01AM EST
Date Taken:  Jan 25 2010 11:10AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Tom and Carlo are a great team, especially when customer's safety depends on receiving a quality job. When I brought my car in last Thursday evening, I had no idea that my brakes were worn. Events after my visit to the service department, proved the importance of having a service department that provides a high level of quality.

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Customer Name:  George R
 Home Phone: 
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 Email: 
 Vehicle:  2004 HYUNDAI SANTA FE
VIN: 
Mileage:  92,125
 Service Date:  1/23/2010
Service Advisor: THOMAS NESBIT JR
Service Advisor Number: 2505
RO#:  511803
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 25 2010 8:01AM EST
Date Taken:  Jan 25 2010 4:32PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Tom Nesbit was very helpful and direct in meeting our needs and aiding in our repairs, other than a minor communication delay. Also i had agreed to a headlight bulb replacement which was missed and i had negelected to note it on the work order-invoice. Otherwise, i was very pleased with your service, and as discussed with Tom will be using your service department in future maintenance neds. Thanks again Tom.

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Customer Name:  Joanne F
 Home Phone: 
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 Email: 
 Vehicle:  2009 HYUNDAI ELANTRA
VIN: 
Mileage:  6,823
 Service Date:  1/25/2010
Service Advisor: THOMAS NESBIT JR
Service Advisor Number: 2505
RO#:  512893
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 26 2010 8:02AM EST
Date Taken:  Jan 26 2010 8:35AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Your service is exceptional. Also, the employees are courteous and caring. Thank you

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Customer Name:  Michael O
 Home Phone: 
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 Vehicle:  2010 HYUNDAI ELANTRA
VIN: 
Mileage:  3,710
 Service Date:  1/23/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  512865
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 25 2010 8:01AM EST
Date Taken:  Jan 27 2010 4:31AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Debra Skelton and Greg Terracciano handled the office portion of the service process in a friendly, efficent and professional manner. Although I didn't get to observe the oil change and car wash, the end result of my car being presented to me, after the work was done, clean and in a timely fashion was impressive. Thanks, Michael

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Customer Name:  Franklin S
 Home Phone: 
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 Email: 
 Vehicle:  2008 HYUNDAI SONATA
VIN: 
Mileage:  39,218
 Service Date:  1/28/2010
Service Advisor: THOMAS NESBIT JR
Service Advisor Number: 2505
RO#:  513137
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 29 2010 8:00AM EST
Date Taken:  Jan 30 2010 6:56PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Tom in service is excellent as our service rep. very informative as what needs to be done, cost and when it will be finished

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Customer Name:  Francisco L
 Home Phone: 
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 Email: 
 Vehicle:  2002 MITSUBISHI TRUCK MONTERO
VIN: 
Mileage:  80,464
 Service Date:  1/29/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  513228
  Survey Name:  Service Follow-up Survey
Date Requested:  Jan 30 2010 8:00AM EST
Date Taken:  Feb 2 2010 9:10AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

I would like to thank Debie the front desk lady she is an asset to the company,likewise Greg the consultant and also the mechanic who did the repair in my car. I give them a grade of 10. Again thank you.

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Customer Name:  James K
 Home Phone: 
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 Email: 
 Vehicle:  2010 HYUNDAI ELANTRA
VIN: 
Mileage:  312
 Service Date:  2/1/2010
Service Advisor: GREGORY TERRACCIANO
Service Advisor Number: 2493
RO#:  513415
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 2 2010 8:00AM EST
Date Taken:  Feb 2 2010 10:04AM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 5
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 5

Comments:

Greg was very informative & explained in great detail what was wrong with my car & how they fixed it.

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Customer Name:  Shirley A
 Home Phone: 
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 Email: 
 Vehicle:  2009 HYUNDAI SONATA
VIN: 
Mileage:  2,610
 Service Date:  2/1/2010
Service Advisor: SHANNON HORVATH
Service Advisor Number: 3112
RO#:  513501
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 2 2010 8:34AM EST
Date Taken:  Feb 2 2010 2:54PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 4
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 4

Comments:

THE CUSTOMER WAITING ROOM COULD BE A LITTLE LARGER.

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Customer Name:  Shirley A
 Home Phone: 
Mobile Phone: 
Work Phone: 
 Email: 
 Vehicle:  2009 HYUNDAI SONATA
VIN: 
Mileage:  2,610
 Service Date:  2/1/2010
Service Advisor: SHANNON HORVATH
Service Advisor Number: 3112
RO#:  513501
  Survey Name:  Service Follow-up Survey
Date Requested:  Feb 2 2010 8:34AM EST
Date Taken:  Feb 2 2010 2:54PM EST
Conducted Via: Email
 
Responses:

How satisfied are you with your service experience? 4
How likely is it that you would recommend the dealer to family or friends as a place to service your vehicle? 5
How likely is it that you would return to the dealer for future service? 4

Comments:

THE CUSTOMER WAITING ROOM COULD BE A LITTLE LARGER.

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Janan Starrick
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Ok so here's what happened. I bought a year old Jeep Liberty Sport off a lease. I was second owner. The vehicle had 25K on it & a 36,600 power train warranty. Well at 37005 miles the engine had severe issues NOT related to anything owners had done to car, just a random defect in it. So now, here we are with no family car & still owe plenty of money on it. What would we have done? So I contacted Global & explained the situation, at 1st they said, they would split cost 50/50, then I explained to them, I do not have the money for that & that is our only family vehicle. So with some more persistence, they got Chrysler to waive the 50/50 thing & are getting it completely handled for FREE. WOW, a GIGANTIC relief. I am a part time worker & stay home with my little child it's our ONLY family car,my husband has a chevy S10 pickup & I can't have a child car seat in it safely. So them doing the RIGHT thing saved our skins. I was so depressed & they renewed my faith in the Auto industry & put to rest that all car dealers are sharks etc. I will SURELY go there for my next vehicle & recommend it anytime. Thank you Janan